Frequently Asked Questions

Yes. We are licensed waterproofing and painting contractors in NSW and carry public liability and workers compensation insurance. Certificates are available on request.

We are based in Guildford West and service Western Sydney, Parramatta, Blacktown, Fairfield, Liverpool, the Hills District and suburbs across Greater Sydney.

Yes. We work directly with homeowners and also as a subcontractor for builders, developers, strata managers and facility managers.

Yes — which means we can fix the cause of water damage and then repair and repaint the affected areas with one accountable team.

Internal wet areas are waterproofed to AS 3740 using membranes classified under AS 4858. External above-ground membranes (balconies, roofs and terraces) follow AS 4654.1 and AS 4654.2, along with each manufacturer's requirements.

Curing depends on the membrane, number of coats, temperature and humidity. Most wet areas are ready for tiling within one to two days; we will confirm timing for your product and conditions.

Yes. We provide a certificate on completion, which is useful for certifiers, builders, insurers and future buyers.

Sometimes. Minor issues may be solved with regrouting or sealers, but if the membrane itself has failed, the tiles need to be removed to fix it properly. We diagnose first and explain your options.

Yes. Flood testing is part of our process for showers, balconies and suitable areas before finishes are installed.

Yes, we use quality low-VOC paints for interiors and can recommend anti-mould and washable finishes for wet and high-traffic areas.

Yes. We repair cracks, seal stains with stain-blocking primers and fix any waterproofing issues before painting so problems don't return.

Yes. Inspections and written quotes are free for residential customers within our service area.

Quotes are valid for 30 days unless stated otherwise.

We accept bank transfer and PayID. Bank details are printed on every invoice. See our Payment Terms page for full details.

Yes. We provide a written workmanship warranty, and product warranties are supplied by the manufacturers. Residential work in NSW is also covered by statutory warranties under the Home Building Act 1989.

Common exclusions include damage by others, alterations to the work, lack of maintenance such as blocked drains, and structural movement beyond normal tolerances.